FAQ

1. Where is your coffee sourced from?
 

All our coffee is 100% Ethiopian Arabica.

 

2. Do you sell whole beans or ground coffee?

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We offer both whole beans and freshly ground coffee options. You can select your preference when placing your order.

 

3. How should I store my coffee?

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Keep coffee in a cool, dry place, away from direct sunlight. For maximum freshness, store in an airtight container and consume within a few weeks of opening.

 

4. How long does shipping take?

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Shipping times vary depending on your location. Typically, domestic U.S. orders take 3-7 business days. We will provide tracking information for every order.

 

5. Can I return or exchange my coffee?

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Due to the nature of our products, we generally do not accept returns. However, if your order arrives damaged or incorrect, please contact us within 7 days and we will work to resolve the issue.

 

6. Do you offer wholesale or bulk orders?

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Yes, we offer wholesale and bulk options. Please contact us through our contact page for more details and pricing.

 

7. How can I contact Blackpots?

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You can reach us via email at info@blackpots.com or through our website’s contact form. We aim to respond within 24-48 hours.

 

8. Do you have a loyalty or rewards program?

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Yes! We are launching a loyalty program to reward our regular customers. Sign up on our website to join and earn rewards on every purchase.
 

9. Are your products organic?

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Our coffee is carefully sourced and crafted, but we do not currently emphasize organic certification in our offerings.

 

10. Can I find your coffee in stores?

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Currently, Blackpots coffee is primarily available online. Stay tuned to our website and social media for updates on retail availability.